Shipping Policy

Thank you for choosing Underbeard. Here's how shipping works.

Processing and Delivery Times

Please allow [1-3] business days for us to process and ship your order. Processing time can vary with carrier pickup schedules and order volume.

Once shipped, orders typically arrive within [5-9] business days, depending on your location.

During high-volume periods there may be delays. If your order is affected, we'll email you an updated delivery estimate.

Shipping Costs

Shipping is free on bundle orders (Buy 2 Get 1 and Buy 3 Get 2). For single-bar orders, the shipping cost is shown at checkout before you pay.

Where We Ship

We ship to [the United States / most countries]. Available destinations and shipping costs are shown at checkout before you pay.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or fees charged by the destination country are the customer's responsibility, unless checkout shows they were included in your order total. If you refuse to pay duties and the parcel is returned to us, we'll refund the product cost minus the original shipping charge.

Order Tracking

When your order ships, you'll get a confirmation email with tracking details.

Address Accuracy and Changes

Please check your shipping address when ordering. We ship quickly, so there's usually a window of about 12 hours to make changes. If you spot an error, email getunderbeard@gmail.com right away and we'll try to fix it. If an order ships to an incorrect address you entered, we can't cover a replacement, but we'll help you work with the carrier to recover it.

Lost, Damaged, or Missing Orders

Lost, damaged, missing, and incorrect items are covered by our Refund Policy. The short version:

• Damaged, defective, incorrect, or missing items: email getunderbeard@gmail.com within 15 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice, and cover the shipping.
• Marked delivered but not received: first check around your property, with neighbors, and with your local post office. If it still hasn't turned up, email us within 15 days of the marked delivery date. We'll investigate with the carrier and send a replacement or refund if it's confirmed lost or the result is inconclusive.
• Lost in transit: if there's no delivery scan within 21 business days of shipping, we'll reship your order or refund it, your choice.

Please keep the packaging of any damaged item until your claim is resolved.

Contact

Questions about shipping? Email getunderbeard@gmail.com. We reply within 1 business day.