Refund policy

Refund Policy

The Underbeard Guarantee

We started Underbeard because we know what it's like to try oil after oil, shampoo after shampoo, and still check your shoulders before every meeting. So we keep this simple:

Try Underbeard for 60 days. If it's not for you, we'll refund your first order. No return shipment required.

Guarantee Terms

  1. Recommended use. We recommend using Underbeard as directed for at least 14 days before deciding. This is a recommendation, not a condition of your refund.
  2. First order. The guarantee applies to your first order, including multi-bar bundles and any free gifts in that order. Later orders are not covered by this guarantee.
  3. One claim per customer. The guarantee is limited to one claim per customer, household, or shipping address.
  4. 60-day window. You must submit your refund request within 60 days of confirmed delivery. Delivery is confirmed by carrier tracking data.
  5. Proof of purchase. You must provide your order number or other valid proof of purchase.

How to Claim

Email getunderbeard@gmail.com with your order number and a short note about your experience. We reply within 1 business day and process eligible refunds promptly. No return shipment is required for guarantee claims.

Promotional and Discounted Orders

Refunds for orders placed with a discount code, promotional pricing, or during a sale are based on the amount you actually paid after all discounts. Refunds will never exceed the total charged to your payment method for that order.

Gift Orders

  • The original purchaser may request a refund under this policy, issued to the original payment method.
  • If you received Underbeard as a gift, email getunderbeard@gmail.com. We may issue store credit to you instead of refunding the original purchaser.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or is not what you ordered, email getunderbeard@gmail.com within 15 days of confirmed delivery with:

  • Your order number
  • A photo showing the damage, defect, or incorrect item

We reply within 1 business day and offer a replacement or a full refund, your choice. We cover all shipping costs for replacements. This applies to all orders, not just first purchases. Missing items are handled the same way.

Orders Not Received

If tracking shows your order as delivered but you haven't received it, email us within 15 days of the marked delivery date. We'll investigate with the carrier. If the investigation confirms non-delivery or is inconclusive, we'll send a replacement or a full refund.

If your order is lost in transit (no delivery scan within 21 business days of shipment), email us and we'll reship your order or issue a full refund, your choice.

Refund Processing

  • Refunds go to the original payment method.
  • Refunds are processed within 5 business days of approval. Your bank may take a few more days to show it.
  • If more than 15 business days have passed since approval and you still don't see it, email getunderbeard@gmail.com and we'll look into it with our payment processor.
  • Refunds don't include original shipping charges unless the problem was our error (damaged, defective, incorrect, or lost items).

Chargebacks and Payment Disputes

Please email getunderbeard@gmail.com before filing a dispute with your bank. We resolve most issues within one business day. Filing a chargeback while we're already processing your refund can delay your money, because the bank freezes the transaction until the dispute closes. We may restrict future purchases for accounts involved in chargeback abuse.

Fraud and Abuse

We may deny, limit, or revoke refund requests we reasonably determine to be fraudulent or not made in good faith, including:

  • Multiple claims from the same person using different accounts, emails, addresses, or payment methods.
  • Repeated patterns of buying and requesting refunds.

Your Statutory Rights (EU, UK, and Australia)

The Underbeard Guarantee is in addition to your rights under local consumer law. Nothing in this policy limits those rights.

  • EU and UK customers: you may cancel your order within 14 days of delivery without giving a reason. Items must be unopened and in their original packaging, because sealed personal care products can't be returned once opened. You pay return shipping unless the item was damaged, defective, or incorrect. We refund within 14 days of receiving your cancellation notice, and may wait until the item comes back or you show proof you sent it.
  • Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, your choice.

Governing Law

This policy is governed by the laws of [GOVERNING LAW], as set out in our Terms of Service. Nothing in this policy limits consumer protection rights you have under the mandatory laws of your country or state of residence.

Changes to This Policy

We may update this policy. Changes are posted here with a new "Last updated" date and never apply to orders already placed.

Contact

Email: getunderbeard@gmail.com. We reply within 1 business day.